Can I keep my current phone number?
Yes. This is called “porting." Submit the following consent form and One Number Networks will contact your current telephone provider and move your phone number to One Number Networks phone service. It is important that you do not cancel your phone service with your current phone service provider. One Number Networks will do that for you. There may be a brief period of time where you will be assigned a temporary phone number until the porting process is completed.
How does One Number Networks telephone service work?
Unlike traditional phone service, One Number Networks is a completely digital telephone service that utilizes Internet Protocol (IP) to deliver service to its customers. By connecting the phone adapter to your Broadband Internet Connection, you are able to make and receive phone calls over your Internet Connection.
Do I need to have the Internet in order to use One Number Networks telephone service?
Yes. One Number Networks telephone service requires a Broadband Internet Connection. If you do not have an Internet Connection, One Number Networks can help you find an Internet Service Provider. At some locations, we are able to provide low cost Internet Service.
Do I need a credit card, debit card or Paypal account in order to have One Number Networks telephone service?
Yes. One Number Networks currently requires it’s residential customers to make payment with the use of debit/credit cards or Paypal. Office plans have the option to be invoiced on a Net-15 repayment basis.
Can I control where my number rings?
Yes. You have the option of forwarding any or all calls to another number, location or voicemail box of your choice. Please consult your user manual for detailed instructions.
Can I forward calls to my cell phone or the voicemail box on my cell phone?
Yes. You have the option of forwarding any or all calls to another number, location or voicemail box of your choice. You may also choose to add an 800-number to your account and route those calls to the destination or your choice.
Do I have the option of receiving alerts when someone leaves me a voicemail, or when someone calls and does not leave a message?
Yes. You have the option of receiving emails on your computer or PDA that alert you when someone has called your One Number Networks phone number?
Do I have the option of sending a .wav file to my email account when I receive voicemail messages. Can I listen to it on my PDA?
Yes. You have the option of sending a .wav file of your voicemails messages to your email account. If your PDA has the ability to receive emails then you will also be able to receive messages on your One Number Network
Can I block anonymous call from my One Number Networks phone number?
Yes. Press *88 to activate, and *89 to deactivate Anonymous Call Block.
Do I need a phone adapter or a new phone?
If you choose to keep your current telephone you will need a phone adapter in order to place calls on One Number Networks. If you choose to use an advanced IP-phone or complex phone system, it must be approved by One Number Networks.
Can I choose to have my calls go directly to my voicemail?
It is possible to set your phone to “do not disturb”. Press *95 to have your calls forwarded directly to your voicemail. Press *96 to deactivate this feature and have all incoming calls received without going directly to voicemail.
Note: If incoming calls go directly to your voicemail and you cannot make outbound calls, it is very likely that your Internet Connection, Router, and/or Phone Adapter are not working properly. This could be from lack of power and an interruption in your Internet service. Please follow the instructions below in order to restart your network devices. You may also choose to have your calls automatically forwarded to a "back-up" phone number (like your cell phone) in the unlikely event your Internet Connection is temporarily down.
How Do I Restart My Phone Adapter and Network Devices?
Because the One Number Networks service uses your Internet service and network devices, an Internet Service Provider (ISP), electricity, or network outage may cause a disruption in your service. Restarting your network devices gives your network a fresh start and can fix many technical problems. This process is also known as a network reboot or power cycle.
How to Restart Your Network
Disconnect the power cord from your Cable/DSL modem. The lights on the modem should go out.1
Disconnect the power cord from your Network Router (if applicable). The lights on this device should also go out.1
Unplug the power cable from your One Number Networks Phone Adapter. Again, all lights should go out.
Leave all the devices unplugged for at least 60 seconds.
Plug the power cord back into the Cable/DSL modem and wait for all of the lights on the device to glow steadily. It may take up to one minute until the modem is ready.1
Reconnect the power cord to the Network Router (if applicable) and wait for all of the lights to glow steadily. This also may take up to 60 seconds.1
Plug in the power cord for the One Number Networks Phone Adapter. The Phone Adapter should power up and reconnect to the Internet within one minute.
Once your One Number Networks Phone Adapter connects to the Internet, it will authenticate with the One Number Networks servers and become ready to make and receive calls. The "Ready" or "Phone" light will glow steadily. This light will blink intermittently if you have new Voicemail messages.
What Happens when I Restart My Network?
Your Cable/DSL modem re-establishes its connection with your ISP.
Each of your network devices re-establishes its settings, including IP address. This allows the devices to communicate successfully over the Internet.
Your One Number Networks Phone Adapter is able to download the most up-to-date settings from the One Number Networks network.
The audio settings of your Phone Adapter are updated for best quality.
The communication between your computer and Phone Adapter is re-established (if applicable).